Australian Made and Owned
Quality backed by Science
Family Owned Since 1953

Terms of Use

Ego Pharmaceuticals Pty Ltd (Ego) owns and operates this web site/shop (Ego’s site). Your access to Ego’s site is conditional upon your acceptance and compliance with these Terms of Use. Your use of, and / or access to, Ego’s site constitutes your agreement to these Terms of Use.

Specific limits of Ego’s site

Ego’s site does not offer any diagnostic advice or service. If you need advice, information or treatment you should consult a qualified medical or health care practitioner and not use this site.

The information on Ego’s site is a guide only.

The content of Ego’s site is not intended to:

  • constitute professional medical or health care advice or diagnosis or treatment;
  • be relied upon without any professional consultation or independent consideration by a qualified medical practitioner or pharmacist as appropriate.

You should not rely on information which you obtain from or via Ego’s site as a substitute for medical or health care advice, information or treatment from a qualified health care professional.

Usefulness of Ego’s site

Ego’s site is designed and written to provide an initial and useful general practical explanation of a range of common skin conditions with possible appropriate treatments. Bearing in mind the uniqueness of every person it is not feasible to set out in detail every common skin condition and the comprehensive treatment which might apply in each particular case. While Ego’s site may offer information about a particular problem Ego cannot confirm that that problem is what the user has nor the right treatment in the circumstances. It is correct to seek advice from the appropriate health care professional especially when a condition does not respond to treatment within a reasonable length of time.

Terms of use

The information on Ego’s site is offered on the terms and understanding that neither Ego nor Ego’s directors and Ego site’s authors are responsible for the results of any actions taken on the basis of the information or for any error or omission in the information. No person including medical practitioners, pharmacists and nurses should act solely on the basis of the information on Ego’s site. Changes to knowledge may occur quickly and further each person is different and responds to treatment differently.

As a guide a milder product should be used initially, gradually increasing the therapeutic strength of the product used, if necessary.

Occasionally, product improvements require change and the products may change without notice.

Ego’s site

Ego endeavours to provide a convenient and functional site. However, Ego does not warrant the content will be error free or that the site or the server that operates it are free of viruses or other harmful components.

If your use of Ego’s site results in the need for servicing or replacing property, material, equipment or data, Ego will not be responsible for such costs.

Copyright and other intellectual property

Ego’s site contains material which is subject to copyright and other intellectual property rights owned by or licensed to Ego. Subject to fair use and other relevant defences:

You are allowed to:

view, copy and print material in electronic or other forms only for your personal use, or non-commercial purposes and only if you retain the copyright notice and other intellectual property notices from the original material;

You are NOT allowed to:

  • use material from Ego’s site for non-personal, public or commercial purposes (other than provision of professional services if a medical or health care practitioner for individual patients); or
  • breach copyright or any other intellectual property rights of Ego or its licensors including by amending or adapting any material on Ego’s site.

Subject to the provision above no part of Ego’s site may be reproduced, stored in a retrieval system, or transmitted in any form or any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of a director of Ego Pharmaceuticals Pty Ltd.

Advertising, links to third party web sites and e-commerce offers

Ego’s site contains hyperlinks and other pointers to internet web sites operated by third parties. These linked web sites are not under the control of Ego. Ego is not responsible for the contents of any linked web or any hyperlink contained in a linked web site. Ego provides these hyperlinks to you as a convenience only. Inclusion of any link is not nor does it imply any endorsement of the linked web site by Ego. You link to any such web site entirely at your own risk.


Please refer to the Privacy Policy for information on Privacy.

Your Account

You must provide accurate information about yourself when requested by a relevant form on the Ego site and will be responsible for maintaining the confidentiality and security of your account, password and computer. All activity made under your account is your responsibility. 
Persons under the age of 18 may only use the Ego site with involvement of a parent or guardian. 

Electronic Communications

By placing an order via the Ego site, you consent to receiving emails from Ego and freight tracking companies (eg Australia Post) to complete the ordering process, e.g. to confirm your order and to provide fulfillment and delivery updates. You will also consent to receiving communications from us electronically and you agree that all agreements, notices, disclosure and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

Placing of orders

There may be circumstances when Ego needs to reject your order, including but not limited to where the requested product is not available or if there is an error in the price or the product description posted Ego’s site. If Ego does need to reject an order placed through the Ego site, we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order. 
Any order placed through the Ego site that is accepted will result in a separate binding agreement between you and Ego for the supply of those goods. For each order accepted by Ego, They will supply the products in accordance with these terms and conditions.

In certain circumstances, Ego may need to cancel your order after it has been processed and provide you with a full refund. This includes (but is not limited to) where we suspect the transaction has been made without the authority of the credit card holder.

Payment Methods

Ego will accept payment from PayPal and most major credit cards as available via the Braintree payment gateway.

Applicable Law

This agreement will be governed by and construed in accordance with the laws of Victoria, Australia.




QV Baby Promotion - Free QV barrier cream 50g with any purchase of QV baby products. Valid from 1st -19th of October 2021. 1 free gift per order.

QV Cream 1kg Promotion - Free QV Face Night cream with any purchase of QV Cream 1kg. Valid from 1st-19th of October 2021. 1 free gift per order.



Personal Use

Purchases from this website are for personal use quantities only. Ego reserves the right to reduce and/or reject any order or combination of orders that it deems exceeds reasonable personal use quantities.